SHIPPING & RETURNS
SHIPPING POLICY
Our company is based in Nova Scotia, Canada & we ship primarily via Canada Post & UPS.
Shipping times are estimated during the processing of each order and are subject to natural adjustments & delays once they’ve entered the mailing system.
We will do our absolute best to keep things on track and keep our customers in the loop throughout the processing & shipment of each order.
RETURN & EXCHANGE POLICY
If you’re not completely satisfied with your purchase, we want to make it as easy as possible for you to get an exchange or your hard-earned money back. Complete your return request by filling out this form and starting the return process
We accept all items back and deem 100% credits that meet the following criteria:
• Unused/unworn
• Original condition including the packaging
• 30 Days within purchase
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Approval of refund is centered solely on the previous criteria and if the refund is subject to approval, we will begin to process refund & credit will be added to the original method of payment within 4-7 business days. Shipping costs are non-refundable.
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We want to do our best to keep you in the loop.
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Once we receive your return, we will touch base via email to let you know we received it and the approval process has begun.
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You will be responsible for shipping it back & paying the associated costs. We strongly suggest using a trackable shipping service or purchasing shipping insurance.
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We don’t guarantee & cannot be responsible if we do not receive your returned item and want you to have the tools to track your package in the result of a mishandled package by your courier.
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If you get stuck or have any questions along the way, send us an email – info@robinhoodies.ca & include your order number. We’ll do our best to help you out and provide the necessary information.
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